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Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, bring it back so we can look at it and discuss options. It is our goal for you to have the right product, sometimes that means adjustments or education are needed on how to use products correctly. We want to make sure you have all the tools and information needed for a successful experience!

 

Returns

All sales on Bicycles and Special Orders are FINAL. All other returns are only excepted within 30 days with proof of purchase, with original packaging, complete, and only if item is still in new condition. No Refunds are given on Layaways, to cancel a Layaway 20% of the item total will be charged as a restocking fee, the remaining balance will only be issued as store credit. Special Orders may not be canceled once order has been placed. Discounted sale items are Final. 


Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes


Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!